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Customer Care Coordinator

Position Summary: Provide uncompromised service support and administration to internal and external Service Center customers. The role includes detailed daily follow-up with customers and account management.
Essential Functions:
Comply with state and federal regulations, company policies, procedures, and guidelines
Act as point of contact for general customer service
Confer with customers by telephone, email, and mail
Administer high volume of inbound customer service calls
Scheduling appointment for Technicians and Sales
Convert accounts receivable and process customer payments
Respond to answering service messages
Specialize in customer resolution
Maintain and update customer account information
Enter new services into database
Invoice services rendered
Support other office administrative staff in the completion of their duties when needed
Attend and complete training and meetings as required
Perform other duties as required by management
Knowledge, Skills & Abilities:
Customer Service - Knowledge of principles and processes for providing customer service. This includes active listening, assessing customer needs, and meeting quality standards for services.
Compliance & Safety - Knowledge of relevant regulation, procedures, and documentation to ensure effective, compliant, and safe treatment and services.
English Language - Ability to write, speak, and communicate in English and ability to read and understand technical product labels.
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
Time Management - Managing one's own time and the time of others.
Computers - Ability to transact and interact with multiple software systems
Minimum Qualifications:
Working knowledge of Microsoft Office Suite
Compliance with Drug-free Workplace Policy
Able to pass a pre-employment background check upon offer of employment
High school diploma or equivalent
Present a professional appearance
Able to work a 40-hour (minimum) work week
Willing to work minimal evenings and weekends as needed
Physical Demands:
The work environment and physical demands described below is representative of those that an employee encounters while performing essential functions of this job.
Regularly required to sit for long periods of time
Constant interaction with computers and prolonged periods of viewing monitors
Frequent telephone use on a multiline system
Occasionally required to stand, walk, stoop, kneel, crouch, or crawl
Occasionally lift and or/ move 10 to 25 pounds
May be required to climb stairs depending on location
Environmental Factors:
Work mostly indoors, in shared office environment
We are an Equal Opportunity Employer and a Drug-Free Workplace.
(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications).


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